CDG Certification Limited
CDG Certification Limited
Connaught Place, New Delhi, Delhi
GST No. 07AAFCC0653H1ZW
TrustSEAL Verified
Call 08048620460 9% Response Rate
SEND EMAIL

New Items

Get Best Quote
ISO 10002 standard gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. 

ISO 10002 is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses.

Manage customer complaints effectively and you’ll have more chance of meeting their expectations as well. And you can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it. ISO 10002 can help you to achieve this whatever the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business – especially businesses that want to become and remain successful. Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. The standard outlines management controls and processes that help you to handle customer complaints more effectively and efficiently – making sure that more customers are satisfied with the service you provide.
Request
Callback
Yes! I am Interested
X

Service Videos

Watch More Videos

Explore More Service

View All Service


Reach Us
RK Kumar (Marketing Manager)
CDG Certification Limited
Statesman House, Barakhamba Road
Connaught Place, New Delhi - 110001, Delhi, India


Call Us


Send E-mail