ISO Certification

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ISO 22483:2020 standard establishes quality requirements and recommendations for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction.

The requirements are applicable regardless of their classification and category, and whether the services are provided directly by internal staff or by a subcontractor. This standard inaugurates the quality requirements and guidance for hotels regarding staff, service, events, entertainment activities, safety and security, maintenance, cleanliness, supply management and guest satisfaction. 

ISO 22483: 2020 standard, updated by the International Standards Organization (ISO), describes many requirements for service, as well as service requirements.

The standard provides these arrangements under the following headings:

• Information and communication services
• Front office services
  • General requirements
  • Booking service
  • Check-in service
  • Check-out service
  • Baggage handling service
  • VIP services
• Accommodation services
  • General requirements
  • Rooms (general requirements, minimum furniture, equipment, facilities and materials)
• Food and beverage services
  • General requirements
  • General conditions for buffet systems
  • Kitchen presentation
  • Shuttle service (breakfast service, room service)
    Hotel kitchen facilities (kitchen areas, kitchen requirements)
• Ancillary services
  • General
  • Pools
  • Sauna / SPA
  • Other ancillary services

Customer service is a series of events designed to increase the level of customer satisfaction. The basic truth behind this statement is that customers are the lifeblood of any business. Therefore, it is essential to understand the importance of good customer service, create healthy customers, keep loyal customers, and develop directions for future customers.

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ISO 18788:2015 provides a framework for establishing, implementing, operating, monitoring, reviewing, maintaining and improving the management of security operations.

It provides the principles and requirements for a security operations management system (SOMS). ISO 18788:2015 provides a business and risk management framework for organizations conducting or contracting security operations and related activities and functions while demonstrating:

a) conduct of professional security operations to meet the requirements of clients and other stakeholders;

b) accountability to law and respect for human rights;

c) consistency with voluntary commitments to which it subscribes.

ISO 18788:2015 is applicable to any organization that needs to:

a) establish, implement, maintain and improve an SOMS;

b) assess its conformity with its stated security operations management policy;

c) demonstrate its ability to consistently provide services that meet client needs and are in conformance with applicable laws and human rights requirements. 

ISO 18788:2015 provides framework for establishing, implementing, operating, monitoring, reviewing, maintaining and improving the Security Operations Management System (SOMS). ISO 18788 gives business and risk management the framework for SOMS, while demonstrating conduct of professional security operations to meet clients’ and other stakeholders’ requirements, in addition to accountability to law and respect to Human Rights and consistency with voluntary commitments to which subscribes.

ISO 18788 draws on provisions from and provides mechanism to demonstrate compliance with relevant principles, legal obligations and voluntary commitments and good practices of:

• The International Code of Conduct for Private Security Providers (ICoC) 2010 
• The Montreux Document on Pertinent International Obligations and Good Practices for States Related to Operations of Private Military and Security Companies During Armed Conflict, 2008
• Guiding Principles on Business and Human Rights, Implementing the United Nations “Protect, Respect and Remedy” Framework, 2011

Benefits of ISO 18788 and PSC.1 to your organization:

 

• Implements and maintains an effective SOMS
• Gives your organisation creditability within the private security industry
• Shows your organisation’s respect for human rights

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• Delivery Time: 7 Days

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ISO 21001 provides a common management tool for organizations providing educational products and services capable of meeting the needs and requirements of learners and other customers. It is a stand-alone management system standard, aligned with other ISO management system standards (such as ISO 9001, ISO 14001, etc.) through the application of the high level structure. ISO 21001 focuses on the specific interaction between an educational organization, the learner, customers and other relevant interested parties. It specifies requirements for an Educational Organization Management System (EOMS) when such an organization: • Needs to demonstrate its ability to consistently provide, share and facilitate the construction of knowledge while conforming with applicable statutory and regulatory requirements • Aims to enhance the satisfaction of learners, other customers and personnel through the effective application of its EOMS, including processes for improvement of the system. 
All requirements of ISO 21001 are generic and intended to be applicable to educational organizations that provide, share and facilitate the construction of knowledge through teaching, training or research, regardless of type, size and the product and service provided. The standard therefore applies to the management system of any organization utilizing a curriculum to provide, share and transfer knowledge.
There is a critical and continuous need for educational organizations to evaluate the degree to which they meet the requirements of learners and other customers, in order to improve their ability to continue to do so. ISO 21001 focuses on the specific interaction between an educational organization, the learner and other customers. Current educational processes are becoming increasingly focused on co-creation where the traditional customer-supplier relationship is refined into a collaborative partnership. This standard will give guidance on how to deliver quality in this challenging new environment. Education differs from many other sectors in that a successful educational process maximizes the chance that a learner will succeed, though it cannot guarantee that outcome. The effort and capability of both the learner and educational organization are crucial variables for the educational process to be successful. Learning involves the internalization of knowledge, methods and skills. The educational organization stimulates this internalization and provides the framework, input, processes and learning resources for it to take place. However, it is the effort and capability of the learner that ultimately determines the success of the educational process. Although learners and educational organizations worldwide are the main beneficiaries of this new management system standard, all stakeholders (i.e. everyone) will benefit from the output of standardized management systems in educational organizations. Educational organizations that will benefit from the standard include pre-school, primary, elementary, middle schools and high schools, colleges, universities, adult education, special education schools, vocational education and training, tutoring or coaching centres, training organizations, education/training departments, consultants, and non-formal educational service providers. This is true regardless of the funding source, which can be public (subsidized), private (commercial), self-sufficient (internally generated revenue) or not for profit (sponsored). Finally, all interested parties involved in determining requirements will benefit from this International Standard (teachers, parents, government, NGOs, trade unions, etc.). 

CDG is a leading ISO 21001 certification company in India. Contact us for any query related to ISO 21001:2018 Certification.

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ISO 55001 Standard specifies the requirements for the establishment, implementation, maintenance and improvement of a management system for asset management, referred to as an “asset management system”. This International Standard can be used by any organization. The organization determines to which of its assets this International Standard applies. This International Standard is primarily intended for use by: — those involved in the establishment, implementation, maintenance and improvement of an asset management system; — those involved in delivering asset management activities and service providers; — internal and external parties to assess the organization’s ability to meet legal, regulatory and contractual requirements and the organization’s own requirements. The order in which requirements are presented in this International Standard does not reflect their importance or imply the order in which they are to be implemented. Further guidance regarding the application of the requirements within this International Standard is provided in ISO 55002. General information on asset management, and information on the terminology applicable to this International Standard, is provided in ISO 55000. Organizations can find that consideration of the principles will assist the development of asset management in their organization.

ISO 55001 is an asset management system standard, the main objective of which is to help organizations manage the lifecycle of assets more effectively. By implementing ISO 55001 organizations will have better control over daily activities, achieve higher return with their assets, and reduce the total cost of risk.

This standard can be applied to all organizational structures of companies, and to all types of assets. The concrete outcomes consist of a growth in effectiveness accompanied by a dramatic drop in unit cost. This framework also supports continual improvement of performance and offers improvements for an organization of any industry, type or size. 

ISO 55001 will guide you toward significant asset management improvements by enabling you to meet the stakeholder, business and legal requirements. It is the company’s most potent defense for saving money and time. By managing the assets properly you will be able to use your available assets wisely and get more out of their utilization while delivering added value to the business.

 

It is designed to support you in the proper handling of processes and risks, which will lead to the improvement of current and future company performance. Moreover, the implementation of an Asset Management System that complies with ISO 55001 enables the organization to align its objectives with asset management system objectives which leads the organization towards achieving its intended outcomes.  Moreover, ISO 55001 aligns the organization’s objectives with asset management objectives since the purpose of asset management is achieving organizational objectives.  

CDG is a leading ISO 55001 certification company in India. Contact us for any query related to ISO 55001 Certification.

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ISO 10002:2018 gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.

This document is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses.

This document addresses the following aspects of complaints handling:

a) enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its products and services, including customer service;

b) top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;

c) recognizing and addressing the needs and expectations of complainants;

d) providing complainants with an open, effective and easy-to-use complaints process;

e) analysing and evaluating complaints in order to improve the quality of products and services, including customer service;

f) auditing of the complaints-handling process;

g) reviewing the effectiveness and efficiency of the complaints-handling process.

This document does not apply to disputes referred for resolution outside the organization or for employment-related disputes. 

The International Standard ISO 10002 supports organizations in designing the process of complaints handling relating to the products and services provided by an organization. This Standard is aimed at creating confidence and increasing customer retention by helping to correctly handle complaints and seizing the resulting opportunities for learning. CDG is a leading ISO 10002 certification company in India. Contact us for any query related to ISO 10002 certification

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Events come in all shapes and sizes. From rock concerts to the Olympic Games. The annual meeting of an association of small and medium-sized enterprises, to international trade fairs. A village barbeque to raise money for a school outing, to a political summit of global leaders. What makes ISO 20121 so important is that it provides state-of-the-art solutions for the event industry worldwide because it has been developed by representatives of this same sector on an international scale. It tackles the event industry’s challenges in all three dimensions of sustainability, at all stages of its supply chain. 

ISO 20121 offers benefi ts to all actors involved in the organization of an event, at all stages of the supply chain, including the following : • Event organizers • Event owners • Workforce • Supply chain (such as caterers, stand constructors, transport companies) • Participants • Attendees • Regulatory bodies • Communities.

Using a recognized international framework will enable leaders in event management sustainability to demonstrate their actions in a credible and transparent way. In addition to the above key benefi ts, ISO 20121 presents other advantages, including the following. Implementing ISO 20121 is made easier because it is based on ISO’s well-known and proven range of management system standards, such as ISO 9001 (quality management) and ISO 14001 (environmental management), including the Plan-Do-Check-Act approach.

ISO 20121 is applicable to any organization or individual – including clients, suppliers and event managers – involved with all types of events, including exhibitions, sporting competitions, concerts, etc. It is as relevant for small conference meetings as large-scale sporting events. One of the results of using the framework is likely to be an increased level of communication within the event industry concerning its approach to economic, environmental and social impacts. Offering a common international language for events management, it provides a framework for global tendering and comparison of offers, encouraging international trade in the sector. ISO 20121 allows commitment to sustainability to be demonstrated in a globally recognized manner. Events based in different geographical locations around the world will experience different sustainability issues, but they will all be able to implement the ISO 20121 framework. Once users of the standard have identifi ed the issues which are relevant to their unique situation, further stages of the standard will support them with setting targets, creating action plans, monitoring and measuring steps taken, and pursuing continual improvement. Users can implement ISO 20121 for the internal benefi ts to their processes and external benefi ts to their customers and stakeholders. They can also decide to seek certifi cation to the standard as an independent verifi cation of conformity to its requirements. ISO 20121:2012

 

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ISO 41001:2018 specifies the requirements for a facility management (FM) system when an organization:

a) needs to demonstrate effective and efficient delivery of FM that supports the objectives of the demand organization;

b) aims to consistently meet the needs of interested parties and applicable requirements;

c) aims to be sustainable in a globally-competitive environment.

The requirements specified in ISO 41001:2018 are non-sector specific and intended to be applicable to all organizations, or parts thereof, whether public or private sector, and regardless of the type, size and nature of the organization or geographical location.

The 41000 series is devoted exclusively to Facility Management. Coverage of parts of the standard and related documents are reserved for licensed users. This article refers to them by mention, topic, short quote, or summary. We will focus on ISO 41001, Facility management – Management systems – Requirements with guidance. ISO 41001 is the centerpiece of the 41000 standard and the point of departure for implementing ISO 41000 in any FM organization.

The ISO 41000 series taken together comprise a management standard to guide implementation of a management system. What is that? “A management system is the way in which an organization manages the inter-related parts of its business in order to achieve its objectives.” SO 41001 can guide implementation and operation any FM organization of any size in a satisfactory way, at any stage. To start, the standard refers formally to FM Organization as an organ of any enterprise which makes use of facilities. The latter is termed the Demand Organization. The FM Organization supports core business strategies of the Demand Organization, forming, accommodating, reforming, and always following an FM policy as the basis for performance. All well performing FM organizations do this, each in its own context. ISO 41001 is well timed for the state of FM as a worldwide industry. There is widespread international interest. Full ISO 41001 implementation projects will become more numerous, and consulting with them. That is not the sole consultant opportunity to provide client value at this stage, however. Small projects, not closely related to one another or directly to FM Policy, can draw from the ISO 41001 structure and provisions to frame the work and document the results, setting the stage toward later certification.   CDG is a leading ISO 41001 certification company in India. Please contact us for any query related to ISO 41001:2018 certification.

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ISO 39001 specifies requirements to enable an organization, that interacts with the road traffic system, to reduce death and serious injuries related to road traffic crashes which it can influence. 

ISO 39001 is a management system for the safety of road traffic whose purpose is to reduce the number of serious and fatal accidents • Governments need the support of laws and rules to take action on the issue of road safety • ISO 39001 also has a social role: safer mobility and in accordance with the requirements of the standard brings security benefits for the whole society. That’s why, as all of the new generation standards, ISO 39001 contributes to the Societal Security.

ISO 39001:2012 specifies requirements for a Road Traffic Safety Management System. It enables an organization that interacts with road traffic system, to reduce death and serious injuries related to road traffic crashes. This standard is applicable to public and private organizations that interact with road traffic system.

This standard is created to have a considerable impact on the future of traffic safety and increase the awareness of speed, vehicle and driver condition. Concerning the social role, ISO 39001 is a journey to make our roads safer place to travel.

Benefits of ISO 39001 certification to your company:

• Improves company image.
• Reduces traffic accidents.
• Improves productivity.
• Improves working environment which leads to higher employee satisfaction.
• Cost reduction on vehicles.
• Competitive advantage toward your competitors.
• Competitive advantage in tenders.
• Less administrative procedures with insurance companies.
• Commitment to Corporate Social Responsibility

Benefits of ISO 39001 certification to your customers:

• Safe and effective transportation.
• Reduced service complaints.
• Ensures quality, safety and reliability.
• Alignment regulatory laws

CDG is  leading company for ISO 39001 certification in India.

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ISO 22301:2019 specifies requirements to implement, maintain and improve a management system to protect against, reduce the likelihood of the occurrence of, prepare for, respond to and recover from disruptions when they arise.

The requirements specified in this document are generic and intended to be applicable to all organizations, or parts thereof, regardless of type, size and nature of the organization. The extent of application of these requirements depends on the organization''s operating environment and complexity.

This document is applicable to all types and sizes of organizations that:

a) implement, maintain and improve a BCMS;

b) seek to ensure conformity with stated business continuity policy;

c) need to be able to continue to deliver products and services at an acceptable predefined capacity during a disruption;

d) seek to enhance their resilience through the effective application of the BCMS.

This document can be used to assess an organization''s ability to meet its own business continuity needs and obligations.
The intent of ISO 22301:2019 is to provide a framework for a holistic, strategic approach to an organization''s business continuity policy, plans and actions. The benefits of implementing the ISO 22301:2019 framework include minimized downtime during incidents and improved recovery time. Diseases such as COVID-19, floods and cyber attacks have compelled all companies and organizations to assess their business continuity plans and systems so as to keep their businesses running and minimize disruptions.
The intent of ISO 22301:2019 is to provide a framework for a holistic, strategic approach to an organization''s business continuity policy, plans and actions. The benefits of implementing the ISO 22301:2019 framework include minimized downtime during incidents and improved recovery time. Diseases such as COVID-19, floods and cyber attacks have compelled all companies and organizations to assess their business continuity plans and systems so as to keep their businesses running and minimize disruptions.

The intent of ISO 22301:2019 is to provide a framework for a holistic, strategic approach to an organization''s business continuity policy, plans and actions. The benefits of implementing the ISO 22301:2019 framework include minimized downtime during incidents and improved recovery time. Diseases such as COVID-19, floods and cyber attacks have compelled all companies and organizations to assess their business continuity plans and systems so as to keep their businesses running and minimize disruptions. 

CDG is a leading ISO 22301 certification company in India.

 

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The lasting success of companies does not only depend upon the prevention of issues and incidents, but also upon being prepared when the inevitable occurs.

Fire, flood, natural disasters, theft, IT outage, and health problems can instantly bring production to a standstill – without warning and when you least expect it.

A proactive approach allows you to minimize the impact of incidents, and to understand the effects of potential threats. Our qualified auditors will assist you in assessing risks, and propose remedies for any gaps you may have in your crisis plan. Organizations of any type and size can benefit from implementing a business continuity management system. The ISO 22301 standard is particularly relevant for industry sectors where interruptions have potentially serious consequences, such as the transportation sector, energy, finance and telecommunication. The implementation of a BCM in accordance with ISO 22301 enables you to identify the factors that may negatively affect the continuity of your operations. By systematically identifying those factors and implementing preventative measures, contingency plans and response procedures, you prepare your organization for the worst. The standard specifies requirements for an effective BCM system.

BENEFITS OF ISO 22301 CERTIFICATION

Implementation and certification of a business continuity management system creates significant benefits:

• Optimized preventative measures
• Assurance for clients, business partners and shareholders that your organization is prepared
• Evidence of due diligence in case of complaints following a business interruption
• Saving costs by protecting productivity
• Minimized downtime, maximized resilience

ISO 22301 is a Business Continuity Management System that accounts for your company’s complete ecosystem. With ISO 22301, companies can identify areas of risk, implement controls and allocate responsibilities appropriately. By certifying your business to ISO 22301, you can reassure both internal and external parties of your company’s ability to recover from unexpected disruptions.

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An ISO 22301 Business Continuity Management System ensures a business is properly assessing its potential risks on a regular basis. This allows your business to be agile and adapt to any situation which poses a disruption to operations. Having a properly laid out plan for the business to follow during a major or minor incident, reduces the time it takes to get back to ‘Business as Usual’.

Other benefits of an ISO 22301 Business Continuity Management System include:

• Improved business reputation therefore leading to higher customer retention
• Enhanced decision making, as company has better understanding of threats to operations
• Helps to safeguard the future of the business, as a result increasing job security for your employees

In addition a Business Continuity Management Systems can also reduce your insurance premiums, as chances of not being able to trade during a crisis are reduced. ISO 22301 is an international framework that has been developed to help businesses identify potential threats to critical business functions and design a business continuity management plan. The standard helps companies build effective backup systems and processes to safeguard against theft, natural disasters, disease outbreaks, terrorist attacks and other extraordinary incidents. ISO 22301 specifies the requirements to plan, implement, monitor, review and improve a company’s business continuity management system, thereby minimising the impact of disruptions. ISO 22301 certification provides formal business continuity guidelines that will keep your organisation operational during and following a disruption. It seeks to minimise the impact to critical business functions, ensuring they are still capable of being delivered or recovered promptly. The ISO 22301 standard is applicable for companies of all sizes across any industry, particularly those operating in high risk or complex environments where the ability to function without delay is of paramount importance. ISO 22301 business continuity certification also helps you avoid loss of revenue and customers should a major problem occur.

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In the event of an emergency, many businesses and organizations must have the ability to mitigate damage and continue operating. ISO 22301 is the international standard for Business Continuity Management (BCM). Published by the International Organization for Standardization, ISO 22301 is designed to help organizations prevent, prepare for, respond to and recover from unexpected and disruptive incidents. To do so, the standard provides a practical framework for setting up and managing an effective business continuity management system. ISO 22301 aims to safeguard an organization from a wide range of potential threats and disruptions.

This standard may be right for your organization if you need to demonstrate to stakeholders that your organization can rapidly overcome operational disruption to provide continued and effective service.
Around the world, many countries have legislation in place to define the emergency planning responsibilities of organizations. Those responsibilities often include the implementation of Business Continuity Management. As a result, ISO 22301 certification should be considered essential to any organization legally required to engage in contingency planning, including utilities, transport, health and essential public services. Whether you need to implement the standard to remain in compliance with industry regulations or not, pursuing ISO 22301 certification can help your organization develop resiliency and improve risk management. ISO 22301 is the Business Continuity Management System standard. Business Continuity Management System (BCMS) has been developed to protect companies from the risks associated with downtime which can occur due to unexpected disruptions or disasters. Disruptions to your business can result in revenue loss, data risk breakdowns and failure to deliver normal client services as per service level agreements (SLAs). ISO 22301 Business Continuity Management Systems certification will guide a company on how best to plan for such eventualities.

The ISO 22301 BCM standard is designed to ensure that a robust business continuity management system has been established, and that internal staff members are fully aware of their role within the system should an incident occur.

Implementing a strong BCMS will aid your organisation in quickly recovering from a disaster or disruption. The BCMS can also safeguard an organisation against the reputational damage which can occur from missed deadlines, data leakages, operational, IT outages, industrial actions, disappointed clients or direct financial losses due to the disruption.

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ISO certification is a seal of approval from a third party body that a company runs to one of the international standards developed and published by the International Organization for Standardization (ISO). In a global marketplace, checks and balances need to be in place. Otherwise, it would be difficult to maintain consistency and quality across industries and nations. International standards help to keep a level playing field, and one such organization is ISO. ISO certification certifies that a management system, manufacturing process, service, or documentation procedure has all the requirements for standardization and quality assurance. If an organization bills themselves as "ISO 9001 Certified," this means the organization has met the requirements designated under ISO 9001. ISO 9001 requires organizations to define and follow a quality management system that is both appropriate and effective while also requiring them to identify areas for improvement and take action toward those improvements. ISO certification standards also help keep our products and services relevant. When the standards change, we change along with them. When we work with new customers, we send them our certification details so they know they can expect ISO standards be met. Remember, individuals cannot become ISO certified. Only businesses and organizations can. It's also worth noting that ISO doesn't provide the certification. Instead, certification is made possible through third party organizations.

 

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ISO certification identifies companies committed both to quality standards and the quality management systems needed to meet these standards. Achieving and maintaining certification is based a system of voluntary, independent audits. This accountability helps organizations maintain and improve the quality of their products and services. “ISO certified” means that an organization has developed, maintains and continuously improves its business processes. This is accomplished by measuring and comparing business performance to appropriate quality standards. These ISO quality standards focus on meeting customer expectations and delivering customer satisfaction. There are also many ISO standards covering suppliers, products document control and training, along with management processes. All of this comes together to provide assurance to customers that ISO certified companies provide products and services in a quality manner. ISO certification does not define the actual quality of a product or service. In other words, it is a common misunderstanding to assume that products are ISO certified. Companies are ISO Certified, not products. ISO standards help companies achieve consistent results and continually improve all of their business processes. If a good product is produced most of the time, ISO certification helps a company make sure that they produce a good product all of the time.  At its most basic level, ISO certification means a commitment to quality and good business practices. Organizations benefit from a commitment to ISO standards. The emphasis on quality and customer satisfaction brings increased job satisfaction, improved morale, greater efficiency and reduced waste.  Organizations benefit from a commitment to ISO standards. The emphasis on quality and customer satisfaction brings increased job satisfaction, improved morale, greater efficiency and reduced waste. The primary tool for achieving and maintaining ISO certification is continuous improvement. This approach is used to refine products, services and processes. The result is ongoing, step-by-step improvements that lead to major improvements in key business areas.

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ISO 26000:2010 provides guidance to all types of organizations, regardless of their size or location, on:

• concepts, terms and definitions related to social responsibility;
• the background, trends and characteristics of social responsibility;
• principles and practices relating to social responsibility;
• the core subjects and issues of social responsibility;
• integrating, implementing and promoting socially responsible behaviour throughout the organization and, through its policies and practices, within its sphere of influence;
• identifying and engaging with stakeholders; and
• communicating commitments, performance and other information related to social responsibility.

ISO 26000:2010 is intended to assist organizations in contributing to sustainable development. It is intended to encourage them to go beyond legal compliance, recognizing that compliance with law is a fundamental duty of any organization and an essential part of their social responsibility. It is intended to promote common understanding in the field of social responsibility, and to complement other instruments and initiatives for social responsibility, not to replace them.

In applying ISO 26000:2010, it is advisable that an organization take into consideration societal, environmental, legal, cultural, political and organizational diversity, as well as differences in economic conditions, while being consistent with international norms of behaviour.

ISO 26000:2010 is not a management system standard. It is not intended or appropriate for certification purposes or regulatory or contractual use. Any offer to certify, or claims to be certified, to ISO 26000 would be a misrepresentation of the intent and purpose and a misuse of ISO 26000:2010. As ISO 26000:2010 does not contain requirements, any such certification would not be a demonstration of conformity with ISO 26000:2010.

ISO 26000:2010 is intended to provide organizations with guidance concerning social responsibility and can be used as part of public policy activities. However, for the purposes of the Marrakech Agreement establishing the World Trade Organization (WTO), it is not intended to be interpreted as an “international standard”, “guideline” or “recommendation”, nor is it intended to provide a basis for any presumption or finding that a measure is consistent with WTO obligations. Further, it is not intended to provide a basis for legal actions, complaints, defences or other claims in any international, domestic or other proceeding, nor is it intended to be cited as evidence of the evolution of customary international law.

ISO 26000:2010 is not intended to prevent the development of national standards that are more specific, more demanding, or of a different type.

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ISO 26000 outlines international recommendations for making your organization more socially responsible. It will guide you in building and delivering a long-term social responsibility strategy, whatever the nature of your business. ISO 26000 can help you address everything from working practices to environmental policies, sustainable development and the communities that you impact. Social responsibility has become one of the most important factors to measure your organization’s performance and this is true of all sectors of society. Social responsibility is an organization’s legal and voluntary duty to consider its social and environmental impact of its decisions and activities. A corporate responsibility strategy outlines the ways that an organization contributes to sustainable development, engages with its stakeholders and behaves ethically.  An ISO 26000 performance assessment from CDG measures your organization’s performance and improvement in socially responsible behavior. There are five levels that relate to increasing degrees of performance. Ideally your organization will first be assessed in the early stages of setting an agenda in social responsibility. Following that, it is best applied as a continuous assessment method, against which to set organizational targets.

Improving the level of your performance in adopting the principles of ISO 26000 Guidance on Social Responsibility clearly demonstrates the positive actions taken by your organization to contribute towards sustainable development.

Manage today’s issues and prepare for tomorrow with an ISO 26000 performance assessment from CDG. Recognized as the global benchmark for quality and integrity, our global network of experts speak the language and understand the culture of your local market.

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ISO 10006:2017 gives guidelines for the application of quality management in projects.

It is applicable to organizations working on projects of varying complexity, small or large, of short or long duration, being an individual project to being part of a programme or portfolio of projects, in different environments, and irrespective of the kind of product/service or process involved, with the intention of satisfying project interested parties by introducing quality management in projects. This can necessitate some tailoring of the guidance to suit a particular project.

ISO 10006:2017 is not a guide to project management itself. Guidance on quality in project management processes is presented in this document. Guidance on project management and related processes is covered in ISO 21500.

ISO 10006:2017 addresses the concepts of both "quality management in projects" and "quality management systems in projects". These are distinguished by being addressed separately by the following topics and clauses:

- quality management in projects includes: quality management systems in projects (Clause 4); management responsibility in projects (Clause 5); resource management in projects (Clause 6); product/service realization in projects (Clause 7); and measurement, analysis and improvement in projects (Clause 8);

- quality management systems in projects includes: project characteristics (4.1); quality management principles in projects (4.2); project quality management processes (4.3); and a quality plan for the project (4.4).

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ISO 41001: 2018 was released in 2018 and is the first international FMS to be published by ISO. It provides a framework in line with the Annex SL structure to help organizations cultivate, implement and maintain an effective global facilities management system. It is designed to help procurement and facilities teams by providing a benchmark to measure the competency and efficiencies of facilities management systems including the consistency and capability of the services used.

A facility management system is designed to help organizations integrate people, locations, processes and procedures in order to drive the improvement of stakeholders quality of life whilst keeping in mind company objectives of achieving continual business improvement. The requirements specified in ISO 41001:2018 can be applied to all organizations regardless of the type, size, location and scope of their business.

The quality of an organizations facilities management affects the health and well-being of the majority of their stakeholders. Facility Management (FM) integrates multiple functions for better efficiency and productivity of various factors involved in societies and organizations. Facility management as a tool that helps organizations improve efficiencies across various areas right from procurement to operations till maintenance, i.e. the entire supply chain. 

WHAT ARE THE BENEFITS OF ISO 41001 CERTIFICATION?

• Enhanced safety and health, better workforce productivity and well-being
• Requirements and methodologies within and among the organizations would be improved with better communication
• Cost benefits to organizations through improved efficiency and effectiveness
• Better service consistency
• A common platform for all types of organizations
• Better training of personnel to align with service portfolios
  
  Facility Management is an integral function that is applicable to organizations which help co-ordinate people, place and process within the functional environment, with an intention to improve quality life of people and the productivity of their core business.

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Organizations that manage risks effectively are more likely to protect themselves and succeed in growing their business. The challenge for any business is to integrate good practice into their day-to-day operations and apply it to the wider aspects of their organizational practice.

ISO 31000 is the international standard for risk management. By providing comprehensive principles and guidelines, this standard helps organizations with their risk analysis and risk assessments. Whether you work in a public, private or community enterprise, you can benefit from ISO 31000, because it applies to most business activities including planning, management operations and communication processes. Whilst all organizations manage risk to some extent, this international standard’s best-practice recommendations were developed to improve management techniques and ensure safety and security in the workplace at all times.

By implementing the principles and guidelines of ISO 31000 in your organization, you’ll be able to improve operational efficiency, governance and stakeholder confidence, while minimising losses. This international standard also helps you to boost health and safety performance, establish a strong foundation for decision making and encourage proactive management in all areas.

What are the benefits?

• Proactively improve operational efficiency and governance
• Build stakeholder confidence in your use of risk techniques
• Apply management system controls to risk analysis to minimize losses
• Improve management system performance and resilience
• Respond to change effectively and protect your business as you grow 

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• Delivery Time: 7 days

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Assets come in all shapes and sizes, but one thing is for certain all organizations have assets. Assets can be a competitive advantage or can drain your organization’s resources. That’s why it is important to manage your assets effectively and ISO 55001 can do just that. ISO 55001 is especially relevant in industries that are capital intensive, have significant physical assets to manage and have high fixed costs. This can include utilities, heavy and light manufacturing, distribution, construction, property management and transportation. ISO 55001 was published in January 2014 and establishes specific requirements for not only implementing and maintaining an asset, but also improving that asset via an Asset management system. It builds upon PAS55 which had a proven track record specifically in the utilities industries. ISO 55001 aims to apply this approach across other sectors allowing all businesses to benefit from it.

It is designed to provide structure and guidance to an Asset Management System (AMS) to manage and mitigate risk, whilst benchmarking performance across all sectors and improving financial performance in line with organizational growth strategies. Implementing an asset management system requires investment of time, energy and in some cases, substantial cost – justified only by your organizations ability to realize the benefits of implementation.  Independent certification or verification provides your business, customer and other stakeholders with a clear indicator of your performance against your asset management and wider business objectives.

Additionally, if you are looking to grow your business and demonstrate to customers and prospective customers that your system meets the requirements of a globally recognised asset management system, certification could be right for your business.

To help companies protect their assets, CDG offers certification to the ISO 55001 standard, an internationally recognized Asset Management System. With ISO 55001, you can set priorities for asset management that balance cost efficiency and risk, and embed a culture of continual improvement throughout your organization.

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ISO 21898:2004 specifies materials, construction and design requirements, type test, certification and marking requirements for flexible intermediate bulk containers (FIBCs) intended to contain non-dangerous solid materials in powder, granular or paste form, and designed to be lifted from above by integral or detachable devices. ISO 21898:2004 specifies materials, construction and design requirements, type test, certification and marking requirements for flexible intermediate bulk containers (FIBCs) intended to contain non-dangerous solid materials in powder, granular or paste form, and designed to be lifted from above by integral or detachable devices. 

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A security breach in the public cloud based Personally Identifiable Information (PII) can severely impact large volumes of data and may even result in identity thefts, financial and personal losses or sensitive information hacking for a number of people. A PII security incident attracts regulatory fines and reputational damage for the cloud service providers (CSPs) as well as their customers. To avoid such breaches, there is a need for an efficient information security management system, specially customised for security and privacy scrutiny of PII protection for public clouds. ISO/IEC 27018 is a standard that serves as guidelines or code of conduct for selecting PII protection controls within the process of implementing a cloud computing information security management system based on ISO/IEC 27001. It also helps implement commonly accepted PII protection controls for organisations offering information processing services as PII processors and PII controllers via public cloud computing under a contract or agreement. Given the multi-fold increase in security incidents over the last few years, safeguarding of cloud-hosted sensitive data that holds PII has gained prime importance. The international standard of ISO/IEC 27018 can help mitigate the risk of data compromise for public cloud PII. The standard ensures that a cloud service provider has appropriate procedures in place for handling PII. CDG has the expertise and experience to assess your organisation's cloud security as per the requirements of ISO/IEC 27018. Through a detailed assessment, we can Identify the minimum amount of PII protection that you need to implement to avoid cyber-attacks. The cloud offers organizations and consumers a variety of benefits: cost savings, flexibility and mobile access to information top the list. It also raises concerns about data protection and privacy; particularly around personally identifiable information (PII). PII includes any piece of information that can identify a specific user. The more obvious examples include names and contact details or your mother’s maiden name. But ones people may not readily think of are medical records, IP addresses and banking statements.

Used with ISO/IEC 27001, ISO/IEC 27018 has been published to allow Cloud Service Providers whose infrastructure is certified to the standard to tell their existing and potential customers that their data is safeguarded and won’t be used for any purposes for which they don’t specifically give consent. 

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• Delivery Time: 15 Days

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ISO 10668:2010 specifies requirements for procedures and methods of monetary brand value measurement. ISO 10668:2010 specifies a framework for brand valuation, including objectives, bases of valuation, approaches to valuation, methods of valuation and sourcing of quality data and assumptions. It also specifies methods for reporting the results of such valuation.
Benefits for your Organization

1. ISO 10668 suggests the employment of three valuation methods in a brand valuation analysis. It calculates brand value based on the cost invested in building the brand. The approach is not considered to be effective as the brand value is not equivalent to the cost invested in creating them.
2. It bases its analysis on what a consumer would pay for a similar brand with similar attributes in the market. The approach is not usually preferred because it is hard to find relevant comparable. It is considered to be the most appropriate. This is because the value of the brand stems from its ability to generate higher profits in the future. This approach involves an assessment of the economic benefits expected to be received by the brand during the rest of its estimated economic life.
3. The standard provides a set of valuation inputs that need to be taken into account for any brand valuation. These methods include market and financial inputs i.e. a review of the current and predicted market volumes, values and channels. The results of the analysis conducted shall be reflected in the brand valuation. The behavioral aspects of the brand have to be taken into account in order to arrive at a proper brand value. It should include the assessment of the brand situation in the market and an analysis of brand strength.

ISO 10668:2010 specifies a framework for brand valuation, including objectives, bases of valuation, approaches to valuation, methods of valuation and sourcing of quality data and assumptions. It also specifies methods for reporting the results of such valuation. Brand valuation standard better known as ISO 10668 is regarded as a requirement for the procedure and the methods of measuring values of brand. the conduction of brand valuations is for an extended varieties of purposes including strategic planning, financial reporting, dispute settlement, and pre-requisition due diligence. It is essential that the purpose of valuation be declared by valuers as well as and the audiences to whom the report is addressed. Obviously, the scope of valuation might be affected by the purpose.

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ISO 10002 standard gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system. 

ISO 10002 is intended for use by any organization regardless of its type or size, or the products and services it provides. It is also intended for use by organizations in all sectors. Annex B provides guidance specifically for small businesses.

Manage customer complaints effectively and you’ll have more chance of meeting their expectations as well. And you can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it. ISO 10002 can help you to achieve this whatever the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business – especially businesses that want to become and remain successful. Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. It provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. The standard outlines management controls and processes that help you to handle customer complaints more effectively and efficiently – making sure that more customers are satisfied with the service you provide.

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Our organization is offering an astonishing range of Factory ISO Certification. ISO Certification Consultancy solutions offered comprises services handled by competent professionals who play the vital role in the overall effectiveness of ISO management system.   

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• Best quality input used
• Executed by professionals
• Timely executed
• Perfect work

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ISO 29990 is a quality management system standard for providers of education and training services. ISO 29990 provides an integrated model for a quality and professional mode of operation, as well as a common reference point for both Learning Service Providers (LSP) and their clients for the formulation, development and delivery of the specified program. There are a multitude of Learning Service Providers offering similar programs. However, not all of the providers are competent and effective. With the ISO 29990 certification, the transparency and affinity of the various programs offered by the many providers are increased. ISO 29990 is not only useful for organizations looking for a renowned partner to work with, but it also appeals to LSPs which ensures their consistency in providing quality services and improving organizational effectiveness. ISO 29990 is a quality management system especially applicable for LSPs. Certification against this standard will enhance the quality of your offerings and enable you to become the preferred choice of your customers. This standard specifies a unified approach and requirement for LSPs, like corporations, vocational training institutions, life-long learning centers and non-conventional corporate training providers around the world. As ISO 29990 assures standardised value-added programmes and processes, it helps you get an added advantage over your competitors. ISO 29990 is a standard for education and professional practice and speaks volumes about the LSP’s focus on delivering quality education. It also encourages you to meet the undefined and implied needs of learners, thus, enabling you to offer well-designed training modules. This standard lays emphasis on the outcome of the education process and sets up a structure to compare the training outcome against the learning objectives. ISO 29990 allows you to deliver quality services while continuously improving your operational effectiveness. The standard specifies basic requirements for providers of learning services in education and non-formal education. It also provides a general model for the quality and performance of professional activities and a common reference in the design, development and provision of education, training and development of non-formal education. CDG is a leading service provider for ISO 29990:2010 certification in India

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• Delivery Time: 7 days

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We are a leading organization of the industry, dedicatedly engaged in offering an optimum quality array of ISO 9001 2015 Quality Management for our esteemed customers. Provided assortment of these services is rendered under the assistance of highly talented workforce. Apart from this, we are accredited certification registrar for ISO 9001:2015 Quality Management.

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• Flexible approach
• Use advanced technologies
• Crystal clear dealings
• Timely executed

CDG provides ISO 9001 2015 Quality Management System certification in Delhi, Mumbai, Kolkata, Banaglore & other parts of India. We are accredited certification registrar for ISO 9001:2015 Quality Management.

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We are a leading organization of the industry, dedicatedly engaged in offering an optimum quality array of ISO 9001 2015 Quality Management for our esteemed customers. Provided assortment of these services is rendered under the assistance of highly talented workforce. Apart from this, we are accredited certification registrar for ISO 9001:2015 Quality Management.

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• Flexible approach
• Use advanced technologies
• Crystal clear dealings
• Timely executed

CDG provides ISO 9001 2015 Quality Management System certification in Delhi, Mumbai, Kolkata, Banaglore & other parts of India. We are accredited certification registrar for ISO 9001:2015 Quality Management.

Service Details:

We are a leading organization of the industry, dedicatedly engaged in offering an optimum quality array of ISO 9001 2015 Quality Management for our esteemed customers. Provided assortment of these services is rendered under the assistance of highly talented workforce. Apart from this, we are accredited certification registrar for ISO 9001:2015 Quality Management.

Other Details:

• Flexible approach
• Use advanced technologies
• Crystal clear dealings
• Timely executed

CDG provides ISO 9001 2015 Quality Management System certification in Delhi, Mumbai, Kolkata, Banaglore & other parts of India. We are accredited certification registrar for ISO 9001:2015 Quality Management.

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Our organization is offering an astonishing range of Factory ISO Certification. ISO Certification Consultancy solutions offered comprises services handled by competent professionals who play the vital role in the overall effectiveness of ISO management system.   

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• Best quality input used
• Executed by professionals
• Timely executed
• Perfect work

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ISO Certification Body.

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Our Company is the well-known name in the industry we are engaged in offering the best quality ISO Certification for Instrument Testing Analysis. Our offered services are highly appreciated by clients for their low cost and accurate results. Also, these services are rendered by employing highly experienced team members.

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• Effective plan
• Timely executed
• Crystal clear dealing
• Ensures complete satisfaction

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We are a leading organization of the industry, dedicatedly engaged in offering an optimum quality array of ISO 9001 2015 Quality Management for our esteemed customers. Provided assortment of these services is rendered under the assistance of highly talented workforce. Apart from this, we are accredited certification registrar for ISO 9001:2015 Quality Management.

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• Flexible approach
• Use advanced technologies
• Crystal clear dealings
• Timely executed

CDG provides ISO 9001 2015 Quality Management System certification in Delhi, Mumbai, Kolkata, Banaglore & other parts of India. We are accredited certification registrar for ISO 9001:2015 Quality Management.

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Banking on the honorable management of talented and well-qualified professionals, we are highly immersed in offering an exceptional assortment of ISO Registration to our customers. ISO Registration is an international standard. It''s one of the most widely known and internationally accepted models for a quality system, and the basis of many highly effective quality systems.   

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• Customized solutions provided
• Attention grabbing output
• Sophisticated technology applied
• Standardized process

ISO Registration is an international Standard. It''s one of the most widely known and internationally accepted models for a quality system, and the basis of many highly effective quality systems.

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We are offering a wide array of Company ISO Certification. Our certification helps the organizations to achieve quality management standard in their day-to-day working. Further, offered services are available at the fair market price.

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• Rendered by experts
• On time execution
• Highly flexible
• Quick and prompt service

CCL is a lead ISO 9001 certification company in Mumbai Maharashtra. We provide accredited ISO 9001 certification services in Mumbai Maharashtra. Our certification helps the organizations to achieve quality management standard in their day-to-day working.

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In order to carve the higher position in the industry, we offer a wide range of ISO Certification. It will empower your business or services to grow globally. We hire only highly trained professionals to provide the services. In addition to this, these certification services are admired for its low cost and timely execution.

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• At par with industry standards
• On-time completion
• Clear deal
• Execution in tandem with clients detailed guidelines

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A certification body is an accredited registrar which is competent and authorized to issue Certification on management system after audit. Now to distinguish which is the best ISO certification body is very difficult being an individual or organization. CDG certification limited is an accredited ISO certification registrar.

We are an Approved Service Provider with extensive expertise and experience in all International Quality Certification Standards. We would be happy to assist your company in the ISO 9001 Certification process.

If you are thinking, how to get ISO 9001 Certification in India then you are in safe hands. We provide one of the most exhaustive suites of ISO 9001 Certification services to help the companies plan, design, implement, monitor, control, improve and enhance their ISO 9001 Certification management system. Our ISO 9001 Certification auditors are known for being innovative, simple, practical and effective resulting in a implementation process that is value adding to the business operations of the organization.

We follow a well-documented approach for all certification requirements. We value time and understand how important it is for you to achieve certification in quick time. We believe in Total Customer Satisfaction and Customer Delight. We are always willing to go an extra mile to keep our clients happy.

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The first step for any organisation is making sure that the standard you’ve chosen is the right fit for your organisation, right now. It’s worth noting that in order to become certified, you must have been operating for at least 3 months.

Buying a copy of the standard can be useful, but isn’t necessarily required. In truth, the jargon involved may even put you off! This is why the International Organization for Standardization (ISO) have developed a couple of handbooks which breakdown the ISO 9001 and ISO 14001 standards to make them more accessible.

Implementing an ISO management system needs to be an organisation-wide target developed by senior management. Ongoing effort will be needed to ensure good habits are maintained throughout the process, so a ‘champion’ will be needed, or a dedicated team if you work in a larger organisation.

If you are completely new to the world of ISO standards, then a training course can be beneficial to give confidence and genuine skills to help in the implementation process. Even if you are fairly experienced, a refresher course ensures you will get the most out of the standard.

We currently run external and in-house courses on the most popular management standards, ISO 9001 and ISO 14001.

We cannot provide consultancy services as it would affect our impartiality. It is however acceptable to independently source a consultant to help you along the process. They can help advise on an implementation strategy, and a good consultant should increase the value of the process.

It’s important to know exactly what you’re signing up to when agreeing to proceed with a Certification Body. The popular ISO management standards are based on a 3 year cycle.

The ISO management standards are designed to be generic, applicable to organisations of all sizes and industry sectors. Whilst the standards provide a framework for good management practice, specifying things that need to be included, they do not tell you how to do them.

The process starts with what’s known as a ‘Stage 1 Audit’. This is when an auditor reviews your existing systems and provides you with a gap analysis report which will identify the actions required to meet the standard.

Once your organisation is ready and has filled the gaps highlighted in the Stage 1 report, an auditor will visit you again to carry out what’s known as the ‘Stage 2 Audit’.

The maintenance of your management system is where the hard work really starts. Continued buy-in from everyone is important for implementation to succeed, and for you to gain the true benefit of becoming certified.

CDG is a leading Indian Certification Body with a 99% client recommendation rating. Our straightforward approach to ISO certification includes our Fixed Fee quotations, which show you exactly what you will be paying, upfront.

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As per the precise requirements of the customers, we are presenting the best quality array of ISO Auditing Services to our prestigious clients. We provide ISO audit services for different standards. This service is available with us in the wide range of options at most reasonable rates.

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• Rendered by experts
• On time execution
• Highly flexible
• Quick and prompt service

CDG provides ISO audit services for different standards. CDG certification Ltd is one of biggest ISO auditing services providers of India. Contact us immediately for any kind of ISO audit